Mobile Computer Services Shares the Importance of Prioritizing Technology Gaps

Have you prioritized your technology gaps yet? 

Technology is indispensable for SMBs today to be able to run a profitable, efficient, and scalable business. A strong technology foundation allows the company to grow, hire new employees, take on new customers, and seamlessly expand its operations. Any gaps in this technological infrastructure can create a huge dent in the operations, reputation, and finances of an SMB, if not addressed swiftly. It isn’t, however, possible to address every gap at the same time. It is crucial to assess which gaps need to be prioritized. Mobile Computer Services, a managed IT company in Wake Forest, discusses the technology gaps that must be prioritized by businesses.

Here is the three-step process that business leaders take to assess their technology:

1. Identify the technology gaps and issues.
2. Segregate them based on their risk factors.
3. Prioritize bridging the gaps from the most to least critical.

 

How to prioritize? 

The stoplight approach is a simple way of categorizing gaps or vulnerabilities into red, yellow, and green groupings based on their severity.

High-priority vulnerabilities such as failed backups and unauthorized network users must be classified as RED. YELLOW is for gaps that are not urgent. These include vulnerabilities such as insufficient multifactor authentication and outdated antivirus software. GREEN is for non-critical gaps such as persistent issues with on-premises syncing and accounts with passwords set to “never expire”. These must be filled if the budget allows. 

Benefits of prioritizing technology gaps

1. Maintain business continuity

Once the assessment report shows the multiple gaps in technology, it is crucial to address the gaps in the red zone first. Unaddressed, these gaps can paralyze the business operations leading to massive losses in revenue and reputation. Addressing all gaps immediately is impractical and can be financially overwhelming. Therefore prioritization is imperative. 

2. Promote better budgetary decisions

Fixing the most critical issues first ensures that the organization’s budget does not run haywire. Using a big chunk of money to resolve all the current gaps, from non-critical to critical, can put the business at a financial disadvantage. It is important to determine and resolve the most critical and crucial issues first and keep the budget on track.

3. Follow a smart course of action

Randomly resolving technology gaps can prove chaotic in the long run. Prioritizing the technology gaps helps in understanding the order they need to be solved and prevents a constant to-and-fro or ambiguity.

A poorly planned course of action to bridge the technology gaps can lead to the emergence of a new problem altogether further down the line. This may require further changes that will just be a waste of more time and money. 

4. Avoid overburdening key stakeholders

Technological transformation impacts employees, customers, vendors, partners, and owners. For instance, constantly changing processes can overwhelm employees, dropping their morale and productivity. Changing the interface can annoy customers, reducing satisfaction and jeopardizing revenue. Therefore, it is important to bridge gaps according to the severity to reduce friction caused by new technology.

Hiring a managed IT service company such as Mobile Computer Services can help organizations prioritize the technology gaps and implement the technology that will enhance a business’s performance in the long run. 

 

Why Mobile Computer Services?

Mobile Computer Services offers a comprehensive array of solutions that take away IT headaches. A managed IT services company in Wake Forest, Mobile Computer Services works with local businesses, overseeing their entire IT infrastructure and operations - from daily IT tasks to long-term strategic technology decisions. 

It provides businesses with an assigned, dedicated team of certified engineers who don’t provide the business with just technology but also manage that technology. 

Learn more about managed IT services offered by Mobile Computer Services, Inc. at Wake Forest. Call now at (919) 230-2900.